Shipping & Returns

Shipping:

We offer shipping all over the world and ship nearly all items via USPS. Once your order is shipped, you'll receive a tracking number.

Shipping times are 3-7 business days for domestic US deliveries, and 10-14 business days for international deliveries. These are guidelines only. 

Please note - there are weight limitations on international orders and we are unable to ship the bulk jugs to non-US addresses. If you are an international customer having trouble checking out, try removing some items from your cart.  

Brazilian customers: due to frequent issues with the Brazilian postal service of lost, unclaimed or undelivered packages, we cannot replace or refund any orders shipped to Brazilian addresses. Order at your own risk.

Returns, refunds and exchanges:

• We are unable to offer exchanges on items, so please choose carefully.
• We offer returns and replacements for defective, broken or missing items. We do not offer refunds for change of mind.
• Refunds are evaluated on a case by case basis, but we try to look after our customers as best we can. There may be a restocking fee in some cases.
• Contact us at hello@rublove.com prior to returning any items and within 28 days of purchase.
• International items cannot be returned or exchanged.
• If a package is unclaimed or returned, it may be subject to a handling fee.
• Customer is solely responsible for entering correct shipping address.
• If you are ordering to a hotel or temporary address, we are not responsible if your package shows up after the time of checkout, or is misplaced by the front desk.